Core Solutions
To drive your business forward, we offer a suite of end-to-end core solutions
SOLUTIONS
Discover end-to-end solutions and best-in-class modules for luxury commerce excellence
End-to-End Solutions
Use our full suite of solutions to create a new website, app or digital experience, complete with payments, an order management system, global logistics, stock optimisation and content management systems.
LUXURY CUSTOMER EXPERIENCE
Bring your customers closer to your brand and help them discover products they will love.
Customised content management system
Segmented pricing
Single customer view
Promotions
Personalisation
Product discovery
GLOBAL COMMERCE
Reach key markets and ship to 190 countries from multiple stock locations, supporting local currency in 20 countries.
International logistics
Global payments
Duties inclusive shipping
STOCK OPTIMISATION
Utilise our cutting-edge solutions to easily match supply and demand across your global footprint.
E-concessions to connect brand inventory across multi brand destinations globally
Single view inventory
Order allocation algorithm
Connected locations and stock points
ECOSYSTEM PARTNERS
Benefit from innovation programmes to onboard the latest technology across your multi-channel experience.
Third party integrations
Platform plug-ins
Luxury retailing technology
CHINA GATEWAY
Flourish in China with our proven launch solutions for success in this market.
Cross Border Logistics
WeChat mini-programs
Local payment providers
Market-specific pricing model
Localised Customer Service
Our Modular Solutions
To complement our end-to end solutions, our full suite of modular products and services can be tailored to meet your specific business needs.
Add-on Modules
E-CONCESSIONS
Connect direct brand inventory to sell across multi-brand destinations globally by creating a direct to consumer relationship with multi-brand retailers.
Access the model with one direct connection with the FARFETCH platform
Sell on any integrated multi-brand retailer, unlocking access to new customer segments
Increase supply globally through our existing brand stock integrations
CUSTOMER SERVICE
Deliver localised customer service through our branded offering to solve customer queries by phone and/or email with dedicated agents to build customer relationships and loyalty.
Branded, luxury and tailored
Understanding of localised practices
Localised languages
CREATIVE OPERATIONS
Plug into our unique product solution to centralise the creation of your branded digital assets including product photography, information and processing.
Branded digital asset production
Product information
Product descriptions
IN STORE TECHNOLOGY
Reinvent the luxury retail experience with sophisticated in-store technology and devices.
'Store of the Future' connected commerce experience
Connected Commerce data
Connected Devices & Mirrors
InStore App
DEMAND GENERATION
Build your brand awareness, acquire new customers and grow your customer base in new strategic markets.
Global Performance Marketing
Customer Relationship Management (CRM)
Content Management
Translations
CHINA LOCALISATION
Invest in a localised experience for your customers in China and introduce Connected Retail technology to build a highly engaged customer base.
Localised domain (.cn)
Localised marketing
Consumer App (Android/iOS)
Translated experience
TMALL