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Farfetch Platform Solutions

SOLUTIONS

Discover end-to-end solutions and best-in-class modules for luxury commerce excellence

End-to-End Solutions

Use our full suite of solutions to create a new website, app or digital experience, complete with payments, an order management system, global logistics, stock optimisation and content management systems.

Core Solutions

To drive your business forward, we offer a suite of end-to-end core solutions

LUXURY CUSTOMER EXPERIENCE

Bring your customers closer to your brand and help them discover products they will love.

  • Customised content management system

  • Segmented pricing

  • Single customer view

  • Promotions

  • Personalisation

  • Product discovery

GLOBAL COMMERCE

Reach key markets and ship to 190 countries from multiple stock locations, supporting local currency in 20 countries.

  • International logistics

  • Global payments

  • Duties inclusive shipping

STOCK OPTIMISATION

Utilise our cutting-edge solutions to easily match supply and demand across your global footprint.

  • E-concessions to connect brand inventory across multi brand destinations globally

  • Single view inventory

  • Order allocation algorithm

  • Connected locations and stock points

ECOSYSTEM PARTNERS

Benefit from innovation programmes to onboard the latest technology across your multi-channel experience.

  • Third party integrations

  • Platform plug-ins

  • Luxury retailing technology

CHINA GATEWAY

Flourish in China with our proven launch solutions for success in this market.

  • Cross Border Logistics

  • WeChat mini-programs

  • Local payment providers

  • Market-specific pricing model

  • Localised Customer Service

Our Modular Solutions

To complement our end-to end solutions, our full suite of modular products and services can be tailored to meet your specific business needs.


Add-on Modules

E-CONCESSIONS

Connect direct brand inventory to sell across multi-brand destinations globally by creating a direct to consumer relationship with multi-brand retailers.

  • Access the model with one direct connection with the FARFETCH platform

  • Sell on any integrated multi-brand retailer, unlocking access to new customer segments

  • Increase supply globally through our existing brand stock integrations

CUSTOMER SERVICE

Deliver localised customer service through our branded offering to solve customer queries by phone and/or email with dedicated agents to build customer relationships and loyalty.

  • Branded, luxury and tailored

  • Understanding of localised practices

  • Localised languages

CREATIVE OPERATIONS

Plug into our unique product solution to centralise the creation of your branded digital assets including product photography, information and processing.

  • Branded digital asset production

  • Product information

  • Product descriptions

IN STORE TECHNOLOGY

Reinvent the luxury retail experience with sophisticated in-store technology and devices.

  • 'Store of the Future' connected commerce experience

  • Connected Commerce data

  • Connected Devices & Mirrors

  • InStore App

DEMAND GENERATION

Build your brand awareness, acquire new customers and grow your customer base in new strategic markets.

  • Global Performance Marketing

  • Customer Relationship Management (CRM)

  • Content Management

  • Translations

CHINA LOCALISATION

Invest in a localised experience for your customers in China and introduce Connected Retail technology to build a highly engaged customer base.

  • Localised domain (.cn)

  • Localised marketing

  • Consumer App (Android/iOS)

  • Translated experience

  • TMALL

Experience the future of Luxury New Retail

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